From IRCC
Updated May 15, 2020
Visa Application Centres (VACs)
Most VACs have temporarily closed or are operating with limited hours and services. Check your VAC website before you go.
For the VACs that are reopening, new health and safety measures are in place to prevent the spread of COVID-19.
If your VAC is closed and you need to contact us urgently, use the Web form. Do not go to a visa office.
Until further notice
- Book your appointment online or by contacting the VAC. You can’t book your appointment in-person at a VAC.
- VACs will no longer provide in-person information services. Contact the VAC by phone, email or webchat with any questions.
- Only applicants with biometrics appointments will be allowed to enter VACs.
- Friends and family members will only be allowed to enter the VAC to assist an elderly applicant or an applicant with mobility challenges
- You’ll have to submit or retrieve your passport by mail or courier
- All staff and clients will maintain a safe 1m distance between each other
For more information visit the IRCC website