From IRCC
Updated June 19, 2020
To keep everyone safe, we’re asking service providers to deliver critical services only and to take steps to protect their employees and newcomer clients.
Providing services to your clients
You should always follow the guidance of your local health authority when deciding when and how to offer services to your clients.
Focus on critical services
Until you have clear guidelines for safely reopening your offices, focus on providing critical settlement and resettlement services.
Critical services are
- Resettlement Assistance Program (RAP) startup services
- initial orientation of government-assisted refugees
- providing new arrivals with 14 days of food and incidentals
- case management services, including
- providing information and orientation
- setting up medical appointments and helping with interpretation
- offering crisis counselling
Whenever possible, provide these services by telephone, email or online.
For more information, visit the IRCC website.